FAQs

Strawberry Fields will take place 15-17 November 2024 in our home of Tocumwal. Please read the below FAQs before contacting Strawberry Fields via email or social media as you’ll probably find the answer below. Click the relevant FAQs to be taken to that info.

General FAQs

Ticket FAQs

Transport FAQs

Volunteer FAQs

Are there free water points throughout the festival?

Yes, we encourage all patrons and anyone working at the festival to BYO water bottle. There are multiple free water stations situated throughout the site and they are marked on the festival site map which is released in the week leading into the event.

Are there showers?

Yes Strawberry has compostable toilets across the site and campground. There are also showers available within the campgrounds for a fee (5x berries aka $5 for 3 minutes) - purchase Shower tokens from Chill Bills (ice) locations. BYO towel and toiletries. Locations can be found on the site map which is released in the week leading into the festival.

You can also book into the Bush Spa for access to showers, plunge pools and an array of wellness treatments and experiences.

Can I camp with my car?

You sure can! All Strawberry tickets come with free camping. Our campgrounds operate as camp/park together. The only time this doesn’t apply is for those who have booked Glamping (you park near Glammping, but not directly next to your Bell Tent).

Please be mindful of where you park your car in relation to others tents/cars if you are planning on leaving before Monday morning. DO NOT park on marked roads within the festival as your car will be towed.

What times do gates open/close?

Gates to the festival are only open during the following hours:

THURSDAY: 2pm - midnight (only available via purchasing an Early Access Vehicle Pass)
FRIDAY: 12pm - midnight
SATURDAY: 10am - midnight
SUNDAY: 10am - midnight
MONDAY: C L O S E D for entry (only Taxis and Private Chartered Coaches are allowed to enter and exit via the dedicated pick up/drop off area). All patrons must be offsite by Monday midday.

There is strictly NO entry or Pass Outs outside of these times.  These times are non-negotiable, plan your trip carefully to arrive within them or risk being locked out.

ALL PATRONS must be offsite by 12pm Monday.

Is Strawberry wheelchair accessible?

Yes it is, we welcome all to Strawberry, however we need to flag that the festival is held on bushland, so paths and land can be uneven in places. We have All access toilets and a dedicated Accessible Camping area close to all entertainment and market vendors where you can park your car with your tent.

Carers with a valid Companion Card are entitled to a free Strawberry Fields Ticket to accompany those with disability or accessibility needs on site. To apply for a Companion Card holder Ticket and access to Accessibile Camping please email tickets@strawberry-fields.com.au with your details.

What do I do if there is a bush fire?

Strawberry Fields Festival works throughout the year to develop a Safety Management Plan in partnerships with all government services including the RFS. The Festival map released the week leading into the event clearly shows where fire assembly points are located on the festival site.

We also make important announcements relating to weather and safety via social media and email in the week leading up to the event.

How can I submit my music for consideration to play Strawberry?

Please don’t DM or email us pitching to play, our inboxes are already very busy. We’ll tell you via socials, website or email if there’s an opportunity for you to submit your music.

How can I contact a specific department?

Please read our website before emailing with a question. If you can’t find the answer use the relevant email below.

Art, Decor / art@strawberry-fields.com.au

Bus Transport / bus@strawberry-fields.com.au

Food & Retail Vendors / market@strawberry-fields.com.au

Media & Press / info@strawberry-fields.com.au

Ticketing / tickets@strawberry-fields.com.au

Volunteering / volunteers@strawberry-fields.com.au

Workshops / workshops@strawberry-fields.com.au

How does The Ballot work?

The Ballot provides a fair and equal way for friends new and old to join us at Strawberry. The festival sells out every year and we often have more people registering than we have Tickets to offer. Ballot registration closes 12pm 3 July 2024  - Registering puts you in a prime position to secure Tickets to Strawberry Fields 15 year celebration 15 -17 November 2024. This a reminder that Strawberry sells out every year!

The Ballot will be drawn 9am 4 July 2024 and lucky individuals will receive SMS/email invites to buy Tickets. Invites automatically expire after 48 hrs. It is first in best dressed so DO NOT sit on those SMS/emails. The Ballot provides access to Festival Tickets, Transport Tickets and Glamping.

If you miss out on The Ballot try not to freak out, there will be a limited number of Round 3 Tickets available as part of a Public Sale. Register to our Newsletter to be in the know about dates.

How many Tickets can I buy in The Ballot?

Early Bird Tickets (2x per order) and Round 1 Tickets (5x per order), Round 2 (5x per order), this allows as many people as possible the opportunity to purchase the most affordable Tickets to Strawberry. Round 3 Tickets (10x per order). Transport and Glamping Tickets have no cap on the number you can purchase.

Tickets cannot be resold for more than face value (the amount they were purchased for) and can only be resold via Humanitix, so that Tickets can be verified and name changes implemented. This means no one can profit from buying multiple Tickets to then on sell.

What is Refund Protection?

Humanitix Refund Protection is powered by XCover.com.

It includes protection for each Ticket purchased if any Ticket holders cannot attend the event. You’re protected up to the original purchase price of the Tickets. This is an optional add-on that you can select during the checkout process. Terms and Conditions apply. All Claims and queries relating to Refund Protection should be directed to XCover.

How do I sell my ticket or action a name change?

OFFICIAL RESALES are now available via Humanitix across valid Festival Tickets, Glamping and Transport Passes. 

Humanitix is our approved Resale provider making it the only way to resell and/or process a name change. They provide safe, secure and ethical resale which means you can only list your Ticket at the price you paid (no more, no less). Fees are way lower than 3rd party alternatives, and all booking fees you pay go to charity.

DO NOT exchange money for Tickets anywhere else as your Tickets will not be valid against your name. Scamming has increased especially with Strawberry being sold out.

You can list your ticket for resale or action a name change via private sale using the manage order button on your order confirmation email from Humanitix.

1. Click manage order on your confirmation email

2. Click the resale tab

3. Select the ticket(s) you want to sell

Tickets listed publicly can be purchased by anyone on the resale page or shared via direct link. Tickets listed privately can only be purchased via direct link which can be shared with your friend. This is the best option for making a name change.

How to list your ticket for resale 

I can no longer attend the festival, can I get a refund?

In line with the terms and conditions you agreed to when purchasing your Ticket, you are not entitled to a refund if your personal circumstances have changed and you can no longer attend. The only exception to this is if you have purchased Tickets with Xcover via Humanitix and you meet those terms. If you sadly can’t attend the festival please place your Tickets up for resale via Humanitix.

Do Strawberry offer Tickets for First Nations peoples?

The land on which the festival occurs forms a sacred part of the territories of the Yorta Yorta Nation. As part of our commitment, we offer free Tickets to Yorta Yorta people and half-priced Tickets ($188+ booking fee) to non Yorta Yorta First Nations people. Tickets are limited to one per applicant and are offered via an application process. Learn more here.

I can’t find my Tickets what do I do?

You should have received a Ticket confirmation email from Humanitix. Firstly search ‘Humanitix’ in your emails and look for anything relating to Strawberry Fields. If you think you might have entered your email incorrectly email tickets@strawberry-fields.com.au with your full name and proof of your purchase (bank statement) and they’ll be able to find and re-issue your Tickets.
Tickets featuring your unique QR code to be scanned at the gate will be issued out from Humanitix in the week leading into the event.

I can no longer attend the festival can I get a refund?

In line with the terms and conditions you agreed to when purchasing your Ticket, you are not entitled to a refund if your personal circumstances have changed and you can no longer attend. The only exception to this is if you have purchased Tickets with XCover via Humanitix and you meet those terms. If you sadly can’t attend the festival please place your Tickets up for resale via Humanitix.

What is the Low Income Ticket Program?

The Low Income Ticket Program is designed to provide access to those who cannot afford a full priced ticket. Read more about the eligibility criteria on the Low Income Ticket Program page and how to apply.

How do FREE Birthday Tickets work?

If your birthday falls on 15 - 17 November you can claim a FREE Birthday Ticket via Humanitx by uploading a copy of your Legal ID now. The festival selling out does not impact this policy, however there is a limited number of Birthday Tickets available, so apply early.

We do not reply to emails or messages asking for adjustments to this generous policy - Tickets apply strictly to the dates stated above only. Please buy the relevant Transport Tickets or Early Access Pass where desired as these are not included with Birthday Tickets and remember to bring your ID as Tickets will be checked at the gate. We reserve the right to decline anyone at the gate who cannot provide physical Legal ID proving their age or has been deemed to fake their age to get a free Birthday Ticket.

What about Locals Tickets?

We are pleased to continue to offer half-price tickets to local residents. These tickets are $188 and available to any local residents over the age of 18 who can show a valid driver's licence / KeyPass with a postcode in the Berrigan Shire. If you are eligible for a local ticket, all you need to do is rock up to the gate and show your ID to purchase your ticket on the day. Please make sure you purchase a vehicle pass if entering by car or book the SF Shuttle from Tocumwal to ride to the festival for FREE on Thurs/Fri.

Will tickets be available to purchase on the gate?

No. The event has sold out well in advance every year, so we advise you to prepare and get your ticket as early as possible. The only exception to this is for Local Tickets (see below for more information).

I paid for a Ticket but can’t find a confirmation, what do I do?

You should have received a Ticket confirmation email from Humanitix. Firstly search ‘Humanitix’ in your emails and look for anything relating to Strawberry Fields. If you think you might have entered your email incorrectly email tickets@strawberry-fields.com.au with your full name and proof of your purchase (bank statement) and they’ll be able to find and re-issue your Tickets.

Your Ticket with your unique QR will automatically be emailed out from Humanitix in the week leading into the event. This is what will be scanned at the gate.

What’s included in my ticket?

Your ticket provides access to the festival from Friday at 12pm, including free camping. The festival program will finish on Sunday in the early evening and all vehicles must vacate the site by Monday midday. If you would like to enter the festival on Thursday and make a long weekend of it please purchase the relevant Early Access Pass.

Do you sell Day Tickets?

No. All Tickets are for the full weekend only Friday - Sunday (departing on Monday by 12pm)

Can I book Glamping?

Absolutely. Glamping bookings are available via Humanitix. Glamping prices are not inclusive of a Festival Ticket. Please read the description so you know what your Glamping package includes, as these vary between Basic, Standard and Premium.

For all glamping order enquiries email glamping@strawberry-fields.com.au

I’ve lost or don’t have my ID, will I still be able to get my ticket at the gate?

Legal ID is a mandatory item you need to get your wristband. Gate staff and security reserve the right to not permit entry if Legal ID is not supplied. A photocopy of ID is not sufficient.

Can I buy now and pay later for Tickets?

Yes! We’re pleased to announce that you can buy tickets using Zip Pay and Afterpay via Humanitix. Please note Zip Pay only allows transactions of $1,500 in total and Afterpay allows you to purchase up $2,000. Tickets bought using Zip Pay and Afterpay can be resold at a later date if you’re unable to attend. If choosing to use a payment plan we highly recommend you set up an account with Zip Pay or Afterpay in advance of buying tickets so you have a speedy checkout process.

If I participate in the festival (performer/artist/vendor/workshops) do I get a free ticket?

Yes, you do based on how you are contributing to the festival you may be entitled to more than one Ticket. Check the relevant application page for details. Please note if you have already purchased a Ticket to Strawberry and then are accepted to participate, it is your responsibility to place your Ticket up for resale via Humanitix unless otherwise agreed in advance of the event with Strawberry Fields.

How can I participate in the festival?

All open applications can be found here. Please do not DM us on social media or email us with applications for any department - they will not be considered.

Do I need to buy a Vehicle Pass?

YES. Every vehicle (including taxis / drop-offs) is required to buy a pass to enter the festival site and offset their carbon emissions through TREECREDS. Standard Vehicle passes apply to vehicles with 8 or fewer people in them. If you have more than 8 people you will need to purchase a Private Charter Bus Pass. 

Standard Vehicle Passes allow you to enter the festival Friday from 12pm.

Vehicle passes are non-refundable and if you no longer require your vehicle pass please place this up for resale via Humanitix. Your Vehicle pass covers:

• 100% carbon offset of your travel to/from the festival via TreeCreds

• A free drug test for the driver of your vehicle

• An free alcohol test for the driver of your vehicle

• A donation to the local community grants fund, supporting a variety of local not-for-profit causes

What is an Early Arrival Vehicle Pass?

Early Arrival Vehicle Passes allow you to enter the Festival from 2 pm Thursday. There will be some light music programming and food/market stalls will be open. This is the pass for you if you want to get in and snag the best camp spots and enjoy some extra time on the beautiful Murray River and among the Wildlands.

What is a Private Charter Bus Pass?

Private Charter Bus Passes should be purchased if you charter a private bus or have a vehicle with 9 - 24 people onboard. If you have a big crew of mates and want to charter your own bus we recommend Coach Hire click here to get the best price.

This is not a bus service run by Strawberry Fields. All individuals on the bus must have a valid festival Ticket to enter. If you have a hired driver they do not require a festival Ticket but will be asked to hand in their driving license at the gate and must leave immediately after drop-off. They can collect their license at the gate as they leave.

All Private Charter Buses will be directed to Bus Stop 2 which is dedicated for drop-offs and pick-ups, they can NOT drive freely within the campgrounds.

Is there a SF Bus?

Yes, we will be running the SF Bus again with routes from both Melbourne and Sydney both to and from the festival.  All Tickets are one-way so make sure you select the correct destination/ time and select a return journey. Tickets are non-refundable and we can not action changes. Please check the website for details about SF Bus luggage and alcohol restrictions.

When are SF Bus Tickets going on sale?

Tickets will be available as part of The Ballot drawn on 4 July 2024.

Will more SF Bus times be added?

Maybe. The SF Bus is always popular because it’s CHEAP, SUSTAINABLE, SAFE & HASSLE FREE. As buses sell out we will aim to add new times. However, please note this is based on bus availability and there is currently a shortage of buses/drivers across Australia so we can’t guarantee new times will be added. We recommend booking early to avoid missing out and DO NOT leave it to the last minute… especially if you want to be travelling with friends in a group.

Are there luggage restrictions for the SF Bus?

Yes, pack light and read more about luggage restrictions and alcohol restrictions on the SF Bus page. Gazebos will not be accepted as luggage. Many people also choose Glamping as a way to take less on the bus.

Can I bring my campervan, caravan or trailer? Which Vehicle Pass should I buy?

You sure can! It is one pass per vehicle (which includes anything it might be towing). The pass you need will depend on how many passengers you have in your vehicle. Find details of each pass on our transport page.

What times will the SF Shuttle be running to/from Tocumwal and do I need to buy in advance?

The SF Shuttle will run three times per day Friday - Sunday and a limited service on Thursday and Monday morning. Tickets can be purchased from the info tent at the festival. Shuttle times will be made available closer to the event on our website and at the info tent.

Can I get a taxi to the festival?

Yes, you can get a taxi to the festival. Please make sure you buy the relevant vehicle pass based on the number of passengers in the vehicle. Taxi drivers will be asked to leave their driving licence at the gate, which can be collected as they leave. Taxi’s can only drop-off/ pick up from Bus Stop 2 . They can NOT drive around campsites freely.

Can I get dropped at the gate?

NO. Due to traffic flow and safety drop-offs/pick up are not permitted at the gate. It’s also a VERY long walk in the sun and dust, so buy a Vehicle Pass and get dropped in the festival at Bus Stop 2 which is for drop offs/pick ups.

How do I apply to volunteer?

Applications will open on July 19th and close on August 9th.

Once applications are open, you can apply on the Volunteer section of the website.

We suggest rallying the troops early, as we will not be accepting any further applications once the deadline has passed.

If I didn’t apply during the nominated dates can I go on the waiting list?

Due to the high number of applications, we will not be opening the waiting list to new applicants at this stage. If anything changes, we will update the FAQs to reflect this closer to the event.

What makes a good volunteer?

We love accountable, communicative, organised and easy-going volunteers who love teamwork! The Volunteer Support Team is looking for participants who are all about our ethos of the "Volunteer Experience"

We ask that all volunteers are organised and prepared and take responsibility for informing us of any issues or changes to their availability; these qualities help us navigate the dynamic experience of managing a festival.

A positive mental attitude and costumes are highly encouraged.

What is the “Volunteer Experience”?

This year, we are improving the things we offer volunteers. These include but are not limited to: a Volunteer Campground (with added perks), discounted bus tickets, and access to the event from Thursday, November 14th.

What we are looking for in our volunteers are people who want to volunteer for an experience other than just doing it for the ticket. We want folk who wish to contribute to this fantastic festival, value the experience of giving back, and understand that volunteering is about helping run the festival. This contribution may require a sacrifice to some prime party time.

How many hours do I have to volunteer for?

Generally, we ask our Event Volunteers to complete 2 x 4.5-hour shifts in exchange for a Volunteer Ticket to the event. A Volunteer Ticket includes camping and access to the event area; however, it does not include a vehicle pass or bus ticket.

Set-up and Pack-down Volunteers must complete a minimum of 2 x 8-hour shifts in exchange for their Volunteer Ticket. This exchange is more involved as they do not give up any of their time during the event, and we want to engage people willing to be part of the crew that builds this fantastic festival.

If you are a successful applicant, we will specify what exchange is on offer at the time of confirmation.

What volunteer roles are available?

The majority of volunteer positions we provide to support the festival are for the Welcoming Committee (Ticketing, Traffic, and Buses), Sustainability, and Strawberry Fielder roles. More information on these roles can be found here.

We cannot guarantee you will get your first preference nominated on your application form.

We have a limited number of speciality roles.

Specialty roles may include volunteering for the Arts department or working with the Info Tent and Volunteer departments.

The application form provides more information on the roles available, and detailed position descriptions will be emailed to you if you are a successful applicant.

When do I find out if I have successfully applied to volunteer?

We will send out weekly rounds of offers starting September 16th, 2024.

You will receive an email to confirm if you have been successful.

We recommend regularly checking your emails starting on September 16th.

The volunteer support team will notify all unsuccessful applicants via email, and you can go on the waiting list.

How do I accept my volunteer position?

You will receive an email from the Volunteer Support Team confirming your allocated role and acceptance into the program.

To secure your position, you must complete the Volunteer Acknowledgement process within the allocated time frame.

Keep an eye out for the acceptance email (save us as a contact and check your junk/spam folder). You will have a specific time window to complete the process. We cannot guarantee your spot outside this window as we may have filled your position with an awaiting applicant.

If I am selected but cannot attend the festival, can I give my position to someone else?

If the person that you wish to receive your position has already applied during the nominated application dates, we may be able to facilitate your request. Please note that as there are more volunteer applications than positions available, we will not be able to offer the position to someone who hasn’t already applied.

When do I find out what shift times I have?

Fri October 24th 2024

Along with your shift times, you will receive the Volunteer Handbook, which includes but is not limited a detailed position description for your role, what to pack and bring with you, and arrival instructions.

The Volunteer Support Team will consider the information available in your application when allocating your shift times.

If your circumstances have changed, please email the Volunteer Support Team at volunteers@strawberry-fields.com.au if any information needs updating

Can I change my allocated shift times?

We ask you to provide your availability in the application form. If you fail to update us on any changes prior to the release of your shift times, we may not be able to provide you alternative shifts.

When do I need to arrive at the festival?

This year, all volunteers must arrive on Thursday, November 14th. 

This is to ensure that we’ve rallied the team to facilitate the arrival of general admission patrons on Friday, the 15th.

Arriving on Thursday allows you to settle in and enjoy more time at the festival.

Do I need to provide my own tent?

Yes, Strawberry Fields is a BYO camping gear (tent, mat, sleeping bag etc.) event unless you wish to purchase additional Glamping or Camping rentals (subject to availability).

Volunteers have access to the volunteer and general camping area of the campgrounds.

Is there a volunteer camping area?

This year, there will be a dedicated camping area for volunteers. Camping here is not compulsory, but the perks include access to the Volunteer Lounge (with power) and amenities. It's an excellent opportunity to get to know fellow volunteers and enjoy some VIP treatment.

The Volunteer Camping area will be close to Vollie HQ and the Strawberry Fields Bus stop.

Do I get fed as a volunteer during the festival?

Volunteers who complete their shifts during the festival will not be provided meals as a part of the exchange.

You can purchase food available from the food stalls.

Volunteers will have access to the Welfare Station in Vollie HQ, where you can make tea or coffee during your shifts.

You will need to bring your travel mug!

Please familiarise yourself with the terms and conditions of entry. You may not bring naked flames or heat sources (cookers or burners) to the event.

Meals will be provided to volunteer participants before and after the festival (set-up and pack-down volunteers) when food stalls are closed.

When do I get my Volunteer Ticket?

The Volunteer Support Team will email you a Volunteer Ticket within two weeks of the festival.

Does my Volunteer Ticket include a vehicle pass?

No. You must purchase a vehicle pass separately or buy a ticket for the Strawberry Fields Bus.

The Volunteer Support Team will email more information on how to book discounted bus tickets to confirmed volunteers closer to the event.

As private vehicle passes are sold out, you will need to purchase a resale ticket on the Humanitix Resale platform.

A free shuttle will also operate from Tocumwal in accordance with the train timetable. You must register for this free service via the website, which will be available for booking closer to the event.

Do I need to buy a Ticket to volunteer?

No. Confirmed volunteers who have completed the Volunteer Acknowledgement to secure their position are sent a complimentary Volunteer Ticket before the event.  

What if I have already bought a Ticket to the festival?

Once you have been confirmed as a volunteer (and you have made the Volunteer Agreement payment to secure your position) we ask that you resell your ticket via the Humanitix Resale system, more information on how to resell your ticket can be found here.

If you need further support with this process, you can email the Volunteer Support Team at volunteers@strawberry-fields.com.au

Do I have to be onsite at a specific time to volunteer?

All volunteers are required to arrive at the festival on Thursday, November 14th.

If your first shift is on Thursday the 14th, we encourage you to be onsite at least 3 hours before the beginning of your shift so that you have enough time to be processed by the front gate, find a camp spot, and set up camp before signing on.

If your first shift starts before the gates open, the Volunteer Support Team will contact you to explain how early entry applies to you.

Please note: Volunteers may be allocated shifts from Thursday, November 14th to Monday, November 18th.

Why do I have to come on Thursday?

We are creating a “Volunteer Experience” this year and want to ensure we’re setting up the team in the best possible way.

Not only do you get more time to enjoy the festival (there is programming on Thursday), but we want to ensure that everyone who is needed for the arrival process on Friday is onsite on Thursday. We’re lining up our ducks, so to speak. 

We’re also planning a little get-together on Thursday night. It’s going to be a good time!

Can I come to the festival early?

For safety reasons, early arrival (before Thursday 14th) is only issued to volunteers who need to be onsite before the festival officially starts.

Buses will be available for volunteers to purchase, to arrive on Wednesday.

If I am approved for arrival on Wednesday the 13th and have a vehicle pass, can my friends come in early, too?

General ticket holders can only enter the site after the gates open on Thursday at 2 p.m. if they have an Early Access Vehicle Pass or an Early Entry bus ticket to arrive on Thursday from 2 p.m.

If you show up on Wednesday with general admission ticket holders, they will be turned away until the festival is open to patrons.

General admission ticket holders without an Early Entry Vehicle or Bus Pass can only arrive from noon on Friday, November 15th.

Can I volunteer with my friends?

We will do our best to schedule you with friends who have provided the same unique group name. However, this cannot be guaranteed and should not be an expectation of volunteering.

Please ensure you all use the same unique group name (do not use individual names). Variations of spelling make it difficult for us to identify you and reduce the chance you will be rostered together.

Do I have a uniform?

Closed-toe shoes are mandatory.

Bring a sunhat to wear on your shift if you volunteer during the daylight hours.

The Volunteer Support Team or your supervising Manager will provide you with appropriate Personal Protective Equipment (PPE) to wear during your shift. You must return it at the end of your shift.

Be practical and sensible when packing for the festival. Look ahead at the forecast; bring warm things, layered things, water-proof things, sun-smart things, things with lights, a torch, snacks, a water bottle etc.

How do I sign on and off for my shifts?

Volunteers are asked to arrive 15 minutes before their shift start time at Vollie HQ.

You must sign on and off for all your shifts at Vollie HQ to ensure you are not penalised for failing to meet the Volunteer Acknowledgement. Signing on and off for your shifts demonstrates that you have completed your allocated shifts in exchange for an entry into the festival.

The Volunteer Support Team at HQ are a friendly and approachable bunch. We ask for your accountability and communication. We can’t help find solutions to problems if you don’t tell us about them in a timely manner.

What should I bring to my shift?

Strawberry Fields takes place in November, and there can be a variance of maximum and minimum temperatures — you need to come prepared for all weather conditions and look after yourself!

We want your experience to be enjoyable.

Please bring a refillable water bottle, snacks, sunscreen, closed-toe shoes, a hat, a scarf or dust mask (festivals can be dusty), and lots of warm/wet weather gear for colder temperatures.

Bring your positive mental attitude; the experience is what you make it!

What is the Volunteer Acknowledgement?

The Volunteer Acknowledgement outlines your engagement and expectations as a confirmed participant. We utilise a payment gateway (Stripe) that securely stores your details until your allocated shifts are successfully completed.

A nominal, non-refundable fee is processed so that we have your details. In the unlikely event you do not complete your shifts or break the terms & conditions of the festival or the Volunteer Acknowledgement, you will be back-charged the total price of a final round ticket ($428) plus a $100 administrative fee.

Please email the Volunteer Support Team at volunteers@strawberry-fields.com.au for further info if you have any queries.

Is the $50 Volunteer Acknowledgement fee refundable if I can no longer volunteer?

No. You commit to your volunteer position once you accept your position and pay the administrative fee, which covers the cost of processing you and replacing you if you withdraw.

What if I miss my shift?

Participants must present to the Volunteer Support Team at Vollie HQ ASAP.

Failure to do so will result in the penalty fee (the total price of the ticket plus the administration fee) as per the engagement agreement in the Volunteer Acknowledgement.

My email/phone/credit card details have changed. How can I update this?

Please email volunteers@strawberry-fields.com.au ASAP to ensure you don’t miss any important info!

I want to talk to someone about my experience as a volunteer. Who can I contact?

If you feel comfortable talking to one of the Volunteer Support Team, please approach the HQ Manager during the festival.

If you wish to talk to somebody else, you can email info@strawberry-fields.com.au

For any post-event feedback, please email volunteers@strawberry-fields.com.au